We take our customers privacy seriously and we will only collect and use your personal information as outlined below.

Data protection is a matter of trust and your privacy is important to us. We shall therefore only use your name and other information, which relates to you in the manner set out in this Privacy Policy. We will only collect information where it is necessary for us to do so and we will only collect information if it is relevant to our dealings with you.

We will only keep your information for as long as we are either required to by law or as is relevant for the purposes for which it was collected.

You can visit the Site and browse without having to provide personal details. During your visit to the Site you remain anonymous and at no time can we identify you unless you have an account on the Site and log on with your user name and password.

If you have any comments or suggestions, we would be pleased to receive them at our address or by emailing us at [email protected].

Our Privacy Statement fully complies with the Personal Data (Privacy) Ordinance of the Hong Kong Special Administrative Region (‘the Ordinance”).

  • Collection of Personal Information
  • Updating Your Personal Information
  • Security of Your Personal Information
  • Disclosure of Personal Information
  • Collection of Computer Data
  • Changes to thePrivacy Policy
  1. COLLECTION OF PERSONAL INFORMATION

SKCL does not sell, share or trade customers personal information collected online with third parties.

Personal information collected online or contact us by telephone/email/fax and at our physical stores, will only be disclosed within our corporate group for internal use only.

When you register for services, the personal information we collect may include but not limited to your name, address, gender, age, date of birth, email address, telephone number etc..

The personal information we collect from you will be used in some or all of the following ways:

  • For handling your membership application, maintaining and managing your membership account;
  • For the provision of sales, or rewards, birthday promotion, reward eCoupon and services under any programs or events;
  • For carrying out your instructions, responding to your enquiry or providing customer service to you;
  • For performing investigation, research or statistical analysis in order to improve our products and services and for marketing purpose;
  • Further, we will use the information you provide to administer your account with us; verify and carry out financial transactions in relation to payments you make online; audit the downloading of data from our website; improve the layout and/or content of the pages of our website and customise them for users; identify visitors on our website; carry out research on our users’ demographics; send you information we think you may find useful or which you have requested from us, including information about our products and services, provided you have indicated that you have not objected to being contacted for these purposes.

We may pass your name and address on to a third party in order to make delivery of the product to you (for example to our courier or distributor).

When you register as a user on SKCL website, we will also use your personal information to send you marketing and/or promotional materials from time to time. If you do not wish to receive any more promotional materials from us, please send email to [email protected] for unsubscription.

  1. UPDATING YOUR PERSONAL INFORMATION

You can update your personal information anytime by accessing your account on SKCL website.

  1. SECURITY OF YOUR PERSONAL INFORMATION

SKCL ensures that all information collected will be safely and securely stored. We protect your personal information by:

  • Restricting access to personal information
  • Maintaining technology products to prevent unauthorised computer access
  • Securely destroying your personal information when it’s no longer needed for our record retention purposes
  1. DISCLOSURE OF PERSONAL INFORMATION

We will not share your information with any other organisations other than related companies and those third parties directly related to the delivery of the products you have purchased from SKCL website. In exceptional circumstances SKCL may be required to disclose personal information, such as when there are grounds to believe that the disclosure is necessary to prevent a threat to life or health, or for law enforcement purposes. SKCL is committed to complying with the Privacy Act and the National Privacy principles.

If you believe that your privacy has been breached by SKCL please contact us at [email protected] and we will resolve the issue.

  1. ACCESS, AMENDMENT OR DELETION TO DATA OR OPT-OUT OF RECEIVING SKCL COMMUNICATIONS

You are aware that according to Personal Data (Privacy) Ordinance, you have the right to access your personal data held by SKCL and request amendment or deletion to your personal data. If you wish to access, amend or delete your personal data held by SKCL, please send your request with your name, mobile number, member number or ID number, if applicable, to SKCL via email at: [email protected].

If you do not wish to receive any direct marketing communications in the future, you can at any time send us your request with name, mobile number, member number or ID number, if applicable, to SKCL via email at: [email protected]. Please note that if you opt out of receiving direct marketing communications, you will not receive the news in relation to our discount offer, promotion, membership program and renewal.

  1. COLLECTION OF COMPUTER DATA

When you visit SKCL, our service company servers will automatically record information that your browser sends whenever you visit a website. This data may include:

  • Browser type
  • Webpage you were visiting before you came to our site
  • The pages within SKCL you visit
  • The time spent on those pages, items and information searched for on our site, access times and dates, and other statistics.
  • This information is collected for analysis and evaluation in order to help us improve our site and the services and products we provide. This data will not be used in association with any other personal information.
  • As part of the above, SKCL may use Google Analytics features based on Display Advertising, including but not restricted to the following: Remarketing, Google Display Network Impression Reporting, Double Click Campaign Manager integration, and Google Analytics Demographics and Interest Reporting. Using the Google AdsSettings (https://www.google.com/settings/ads), you can opt-out of Google Analytics for Display Advertising and customize Google Display Network ads.
  • SKCL also uses Remarketing with Google Analytics to advertise online; third-party vendors, including Google, may show SKCL ads on sites across the Internet. SKCL and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClickcookie) together to inform, optimize, and serve ads based on visitors’ past visits to SKCL, as well as report how ad impressions, other uses of ad services, and interactions with these ad impressions and ad services are related to visits to SKCL. 
  1. CHANGES TO THE PRIVACY POLICY

SKCL reserves the right to modify and change the Privacy Statement at any time. Any changes to this policy will be published on our site.

  1. COMPLAINTS ABOUT BREACHES OF PRIVACY

If you are not satisfied with the way in which we handle your enquiry or complaint, please don’t hesitate to contact us at [email protected].